Author Topic: chat down, looking into it.  (Read 665 times)

Offline David

chat down, looking into it.
« on: December 25, 2018, 10:18:13 PM »
Just letting everyone know I am aware of the chat having some issues over this Holiday. I'm looking into the issue. It seems the server did a auto update that has caused a small issue so I am looking to correct.
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Offline David

Re: chat down, looking into it.
« Reply #1 on: December 26, 2018, 07:58:48 PM »
Ok everyone a quick update for everything that is going on.

First off the chat server and it's file is fine. However the main server that powers everything was recently updated which has caused a lot of the configs to the server to be reset back to a default setup. Meaning the chat server is not going to open up until the settings are tweaked. I am in the process of taking care of that now. I apologize for the down time.

Because of this downtime and not time frame just yet of when everything will be back to normal. I am setting up a temp chat option. You will need to register in order to enter the rooms. I won't be able to list all the chat rooms here on the site however I'll setup at least 3 rooms per section just named after for everyone to at least use for the time being.

You can find this option by going to

http://darkrealmschat.com/main/

Things to keep in mind with this chat. None of your html codes for avs will work on this chat setup. So please don't even bother trying.

Posting of youtube videos can be done in the room.
giphy images can be chosen and posted into the rooms directly from the room as well.
Smilies are there along with a few other images that can be posted into the room as well.

Images in order to post an image in the room you will need to post it in the following format.

Code: [Select]
[img]HTTP ADDRESS HERE [/img]
There is a current lower message limit.  Messages can't go over a 1000 characters at this time on this chat setup.

This is temp but a option. I hope to have everything up and running soon.
« Last Edit: December 26, 2018, 08:04:19 PM by David »
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Offline David

Re: chat down, looking into it.
« Reply #2 on: December 26, 2018, 11:48:15 PM »
Some DNS changes are being made. And because of this it could take 24/48 hours for it to settle in on the changes. I'm hoping the lesser amount so I can get back into editing things out. Once again thanks for the patience everyone. I removed the users list to show the temp site setup. This way at least there is a option to use in the meantime. The reason I used Dark Realms Chat domain is because SLC is being tweaked, along with Chat Resort and I don't want to have to close those down off and on if someone is using a temp setup.
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Offline David

Re: chat down, looking into it.
« Reply #3 on: December 27, 2018, 10:20:09 AM »
Chat Rooms are up and running again both on Starlight Chat and Chat Resort!

I'm having one small issue with the ticker as you can see on the whochat not wanting to Initialize since the update of the server software. I'm looking into it. I might just get rid of it entirely and try another method or two the course of the next couple of days if I can't get this one to work. The main thing was the rooms. Until I am entirely sure the site is stable and going I will keep the temp rooms/site up and running as well.

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Offline Becky

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Re: chat down, looking into it.
« Reply #4 on: December 27, 2018, 02:23:08 PM »
There seems to be a problem with html av strings.  when i enter a room using an av it shows i am in the room multiple times

Offline David

Re: chat down, looking into it.
« Reply #5 on: December 27, 2018, 02:35:09 PM »
Alright everyone seems there is still a few tweaks to be made so the site seems to be closing the chat server down at times. I'm looking into the issue. please remain patient.
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Offline David

Re: chat down, looking into it.
« Reply #6 on: December 28, 2018, 10:15:06 AM »
There seems to be a problem with html av strings.  when i enter a room using an av it shows i am in the room multiple times

Please send all support to my email via the contact form.

include your av html codes so I maybe able to view it and determine if there is an issue that is causing.
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Offline David

Re: chat down, looking into it.
« Reply #7 on: December 28, 2018, 10:57:51 AM »
There is an issue that I am aware of everyone in regards of html coding being used in the rooms. I am looking into the issue further and see what is causing. So in the meantime please disregard any av codings until further notice as it just will cause further disruptions.
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Offline David

Re: chat down, looking into it.
« Reply #8 on: December 28, 2018, 05:43:08 PM »
Yes, the site is still getting some errors across the sites, most notice right now is AV codes.

So I have had one help out with a test and it seem to be a temp solution for now.

For anyone who is putting the "
in their av strings, please try removing that entirely, or adding '
instead to see if that helps out with you or not. The other is getting jumbled up for some reason, which is something that is being looked into.

I hope that helps everyone for the time being.
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Offline Becky

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simple av string that works
« Reply #9 on: December 28, 2018, 09:36:26 PM »

this one seems to work without any issues

<img src= PASTE PHOTO URL HERE >USERNAME HERE


Offline David

Re: chat down, looking into it.
« Reply #10 on: December 29, 2018, 10:00:44 AM »
Alright everyone, it seems that the chat server is back up and running like it should be.
Now there is some good and bad news here. An older backup was needed to be pulled. The good is that it was just a few days before the crash because of the update that caused the problem. now the bad is that if you uploaded any files via your storage space there is a good chance you lost the files and you will need to upload again.

In regards of the av codes it looks as if things are back to normal in regards of how others use their codes. So everyone should be able to go back to their original codes without having the issues.

I'm still waiting to see in regards of how stable things is. so I won't just yet say things are back fully. There might be a few bumps in the road still so please again remain patient.

I want to personally thank everyone for the nice comments, and the tips to others as well that was made. Much appreciated everyone so thank you.
Lastly Happy Holidays!
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Offline ~angel

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Re: chat down, looking into it.
« Reply #11 on: December 29, 2018, 10:08:47 AM »
Thank You for working so hard and so diligently to get things back up and running *s*

Offline David

Re: chat down, looking into it.
« Reply #12 on: December 29, 2018, 11:58:58 AM »

this one seems to work without any issues

<img src= PASTE PHOTO URL HERE >USERNAME HERE



Thanks Becky for trying to help others out on the site during the time in making things a little easier. I Appreciate that.

Thank You for working so hard and so diligently to get things back up and running *s*

Thank you for the kind words!
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Offline David

Re: chat down, looking into it.
« Reply #13 on: January 22, 2019, 02:51:43 PM »
I am sorry for the site being down today. It seems the hosting provider lost power, upon that the main reserver was restarted but caused a couple DNS problems that was set in which I changed. Everything should be up and going now.
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Offline David

Re: chat down, looking into it.
« Reply #14 on: January 25, 2019, 09:02:22 PM »
Chat server was down for a short time tonight, I am in contact with my hosting provider to find out what the issue might be.
If this continues to happen as much as it has been, I might be looking into another hosting provider for the site. I hope that is not the case as that would bring more downtime, dns changes. I am monitoring the main server as well to see if I can catch what the issue is.
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